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no-reply@platform Action taken on your account

For more information about acceptable use, please see our Usage Policies.

Reference: TOS-2025-7741 · Please do not reply to this message.

Usage policies (47 pages)
Appeals closed automatically: 3 · Humans reached: 0

Scene 01 · Oct 8, 03:13 UTC — one minute after it happened

Your account was deactivated.

Here is exactly what happened — and every door that is still open.

TOS-2025-7741 You own this file Awaiting your appeal

What happened

  1. Classifier Oct 8, 03:12 UTC

    Flagged: API key used from 300+ IPs in 48 h.

  2. Auto-action Oct 8, 03:12 UTC

    Deactivated — same minute. No human was consulted; none was awake.

The exact policy, and what it is for
§3.1 — We may suspend or terminate accounts that share API keys, resell access, or exhibit usage patterns consistent with credential abuse.

Plain words: this clause exists to stop people leaking keys and reselling bulk access. A consumer app whose server proxies every customer request through one production key looks identical to it — until a person looks.

What this means right now

  • API keys — off.Every Elonovo customer lost service overnight.
  • Your data — retained and exportable.Nothing is deleted while a case is open, and nothing is deleted if it closes.
  • Billing — paused, not charged.Review-period usage is frozen. If you are reinstated, review-period charges are void.

Your options

Appeal — with a human guarantee A named specialist reads every word. Target: 24 h. Bots may triage; they may never dismiss. Talk it through first The triage assistant explains the flag and prepares your brief — before you file anything. Take your case file Every event and every decision, exportable, yours permanently.

Whatever happens next, one rule holds: nothing becomes permanent — no data deleted, no lifetime ban — until a named person writes to you first.

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